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Frequently Asked Questions

Dorm Rooms

hallwayWhat furniture is included in the room?
Each room contains two 36 or 39 inch beds, one working table and a chair, two wardrobe cabinets, a huge mirror and a wall-mounted side table. Rooms are provided with air conditioner, cable TV, personal refrigerator and room telephone.

What should I bring?
You should coordinate with your roommate as to who is going to bring what as space in each dorm room is limited. You should bring your own linen sets, pillows, an alarm clock, towels, toiletry items, and trashcan/liners. You are encouraged to bring other items to make your room unique and somewhere you want to hang out. These items may include a fan, a cable cord and electric kettle.

What can I not bring?
No cooking and laundry inside the room so you cannot bring toasters, microwave, rice cooker, washing machines, candles, incense, guns/weapons, and animals. They are all prohibited. The reason why grills, toasters, and other cooking devices are prohibited from the dormitel is because they are considered a fire hazard. As for candles, they are also a fire hazard. We recommend plug-in air fresheners if you need something to freshen up your room.

How secure are the dorms?
One Lourdes Dormitel strives to make it as safe as possible for students and guests. Full time security personnel patrol the gates, including the dorms, in the evening and throughout most of the night. Both the staff and the security officers can be reached through phone if assistance is needed.

Are pets allowed? Are there restrictions for weight, height or types?
No pets are allowed and no visitors allowed except for family members. Friends and classmates may visit at the lobby area..

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Hotel Rooms

Payment / Reservations

hallwayWhat forms of payment are accepted to pay for my room?
Cash is required upon check in or upon check out.

Do you offer special group rates?
See our room rates here. One Lourdes Dormitel offers special rates during certain times of the year and the week.

What is the minimum age requirement to check in to the room?
18 years old

Is my ID/passport required at check in?
Yes, a valid ID is required for Hotel guests especially for foreigners; we require them to present their passport.

What is your cancellation/deposit policy?
If booked directly through the Hotel, we have a 24 hour prior to arrival cancellation policy on most reservations and 72 hours prior to arrival during high season on most reservations. You must cancel by 5pm prior to arrival to avoid penalty on most reservations. On certain reservations, a special cancellation may apply. If booked through a third party, please contact the booking agent directly for cancellation policies.

What is check in/check out time?
Check in is at 1pm and check out is at 12nn.

Do you allow smoking on property? In the rooms?
We are a non smoking hotel. We have smoke detectors provided in each room.

Does the hotel need a deposit or a payment in advance?
Yes, we require a deposit.

I am traveling with a child. Will this affect my reservations?
If you are traveling with a child, this may affect your accommodations. When making a reservation, please make sure to indicate the number of adults as well as the number of children when prompted. Additionally, include the number of children and their ages in the comments section during your reservation process. If you should have any concerns or special requests, please contact the property directly.

What if I want to reserve a group of rooms?
If you need more than two rooms, you can make multiple reservations.

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Facilities

What are the hours of the coffee shop?
Breakfast and Lunch
is open daily from 5:30am to 1:30pm
Dinner
is open daily from 2:30pm - 10:30pm.

Are there restaurants nearby?
We are situated near Robinson's Mall where you can do shopping and dine on mall restaurants at your convenience.

Is breakfast included in the price?
No. All rates have no breakfast included.

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